Returns Policy

Returns Policy

At CryoCure, we are committed to providing high-quality medical products that meet rigorous standards. Due to the nature of our products and for health and safety reasons, we do not accept returns for change of mind or incorrect purchases.

Defective Products Only

Returns will only be accepted in cases where a product is found to be defective or damaged upon delivery. If you believe you have received a defective item, please follow the steps below:

  1. Notify Us Within 7 Days
    Contact our customer service team at [insert email] within 7 calendar days of receiving the item.

  2. Provide Evidence
    Include your order number and clear photos or videos showing the defect or damage.

  3. Return Authorisation
    If approved, we will issue a Return Authorisation and provide instructions for return shipping.

  4. Inspection & Resolution
    Once received and inspected, we will offer a replacement or refund, depending on the circumstances.

Important Notes

  • Products must be unused and in original packaging where applicable.

  • CryoCure is not responsible for returns lost or damaged in transit.

  • No returns will be accepted without prior authorisation.

We appreciate your understanding and cooperation in maintaining the highest standards of hygiene and safety.